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 Pianca Pizza
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Privacy Policy

Last updated: 07/18/2025

1. Introduction

This Privacy Policy explains how Pianca Pizza Restaurant LLC (“Pianca Pizza,” “we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website, place an online order, or interact with us digitally.

By using our services, you agree to the practices described in this policy.

2. Personal information (PI)

The Services collect Personal Information, including:
  • Name & Contact Details such as first and last name, title, prefix, email address, telephone number, postal address
  • Account Information such as username and password
  • Order Information such as the order placed, the delivery address and any other Personal Information included in order
  • Payment Information such as credit or debit card details
  • Device Information such as IP address, a cookie ID on your browser, and other information about your device, such as browser, device type, operating system, the presence or use of ‘apps’, screen resolution, or the preferred language.

3. Collection of PI

We and our service providers collect Personal Information in a variety of ways, including through the Services. For example, we collect Personal Information through the Services when you sign up for an account, place an order, or contact customer services. We need to collect Personal Information in order to provide the requested Services.

We may collect the following categories of information:

a) Personal Identifiable Information (PII):
Name

Email address

Phone number

Billing and shipping address

Payment details (handled securely via third-party processors)

Order history and preferences

b) Technical & Usage Data:
IP address

Browser type and operating system

Access times and pages viewed

Device information

Cookies and similar tracking technologies

c) Location Data:
If you allow it, we may collect your location to confirm delivery zones or offer localized services.

4. Use of personal information

We use your information to:

Process and fulfill orders

Communicate with you about your orders or account

Respond to inquiries and provide customer support

Improve our products, services, and website

Send occasional marketing or promotional messages (if you opt in)

Comply with applicable laws and regulations

5. Disclosure of personal information

We do not sell your personal information.
We may share your data only with:

Service providers (e.g., online ordering platforms, payment processors, delivery systems) who help us operate our business

Law enforcement or government officials as required by law or in connection with legal processes

Successors in case of a business transfer, merger, or sale

Each third party is required to maintain confidentiality and only use data for the specific services we’ve contracted.

6. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal data. However, no online transmission is 100% secure. You are responsible for safeguarding your password and access to your account.

7. Rights and access

As a Connecticut resident, you have the right to:

Access the personal data we hold about you

Correct inaccurate personal data

Delete your personal information (with some exceptions)

Opt-out of targeted advertising or sale of personal data

Limit use of sensitive personal information

To exercise your rights, contact us at info@piancapizza.com.
We will respond within the timeframe required by law (typically within 45 days).

8. Retention period

We retain your personal information only for as long as it is reasonably necessary to:

Fulfill the purposes outlined in this Privacy Policy

Comply with legal, tax, accounting, and regulatory requirements

Resolve disputes or enforce our agreements

Support our internal business operations (such as reordering history and customer service)

Retention Periods:
Order and payment records: Retained for 7 years, as required for tax and accounting compliance

Account information and preferences: Retained for as long as your account remains active, and up to 2 years after inactivity unless you request deletion sooner

Marketing communications: Retained until you opt out or request deletion

Support inquiries or complaints: Retained for 3 years from the date of resolution

When information is no longer needed, we securely delete or anonymize it, unless legal obligations require us to retain it longer.

9. Sensitive information

Our services are not directed to individuals under 13 years of age.
We do not knowingly collect information from children under 13. If we learn we have collected such data, we will delete it immediately.

10.Contacting Us

If you have questions, requests, or complaints about this Privacy Policy or your data:

Email: info@piancapizza.com
Address: 1072 Dixwell Ave, Hamden, CT 06514
Phone: ‪+1 (203) 773-9703‬

2025 Pianca Pizza Restaurant LLC. All rights reserved.

11. Updates to this privacy policy

Privacy Policy
Effective Date: July 17, 2025
Pianca Pizza Restaurant LLC
1072 Dixwell Ave, Hamden, CT 06514
Email: info@piancapizza.com
Phone: ‪+1 (203) 773-9703‬

12. Additional info

We may update this Privacy Policy from time to time.
Changes will be posted on this page with a revised "Effective Date." Your continued use of our services after changes means you accept the updated policy.